Penerapan Metode Naive Bayes Untuk Memprediksi Tingkat Kepuasan Pasien Terhadap Pelayanan Puskesmas

Abstract

Health services are a fundamental right that every citizen in Indonesia has and every community has the same rights in receiving health services from agencies that provide health services. Where the provision of good and satisfying services will make medical personnel have good value for the community. This study aims to measure opinions about the level of patient satisfaction in the services provided by the Panombean Health Center located in Nagori Pamatang Panombean by using the Naïve Bayes method. Data mining is an activity that includes collecting, using historical data to find regularities, patterns, or relationships in large data. Naïve Bayes is a classification of probability and statistical methods proposed by a British scientist Thomas Bayes, which predicts future opportunities with previous experience.